What to Expect from Clients

I know, we’ve been conditioned into believing that the client is always right. But how true is that statement? Considering that the saying is a 119-year-old and invented by a department store owner, how valid is this premise in today’s marketplace? We can all agree that a lot has changed over the past century; consumer responsibility became “a thing”. Technology facilitated a dialogue between business…

Client Expectations

The world of entrepreneurship is brutal. Anyone who has ever attempted to start their own business can vouch for this. Roughly 20% of new businesses will fail within the first year of operation. 50% will go out of business by year five and only 30% of businesses will march past their ten-year marker. These statistics hold true irrespective of economic climate which tells us that…

Expectations

The other day I walked outside, looked at an overcast sky and expected it to rain. I got my umbrella, a nice thick coat and some shoes to weather the storm. Despite all of my preparations, it didn’t rain and my actions based on my expectations were for naught. We all have expectations, whether for the behavior of people in our lives, businesses delivering our…