I know, we’ve been conditioned into believing that the client is always right. But how true is that statement? Considering that the saying is a 119-year-old and invented by a department store owner, how valid is this premise in today’s marketplace? We can all agree that a lot has changed over the past century; consumer responsibility became “a thing”. Technology facilitated a dialogue between business…
Expecting the Expected – Managing What You Expect From Clients
