What to Expect from Clients

I know, we’ve been conditioned into believing that the client is always right. But how true is that statement? Considering that the saying is a 119-year-old and invented by a department store owner, how valid is this premise in today’s marketplace? We can all agree that a lot has changed over the past century; consumer responsibility became “a thing”. Technology facilitated a dialogue between business…

Expectations

The other day I walked outside, looked at an overcast sky and expected it to rain. I got my umbrella, a nice thick coat and some shoes to weather the storm. Despite all of my preparations, it didn’t rain and my actions based on my expectations were for naught. We all have expectations, whether for the behavior of people in our lives, businesses delivering our…